All returns will be handled through our Customer Service Department by calling 800-804-0333 or E-Mail. No returns will be accepted without an authorized Returns Goods Authorization (RGA) number.
If your product was received as defective or was not as you ordered, please contact us immediately at 800-804-0333 or via E-Mail. All other returns are subject to a 15-25% restocking fee for up to 15 days from the date the item was delivered. All items received over 30 days cannot be returned.
In order to receive credit the following criteria must be met:
1) An authorized RGA# must be provided to you by David Scott Company.
2) Product must be returned in new and reusable condition.
3) Product must be returned in it’s original packaging
4) All product must be returned to David Scott Company within 30 days of receipt of product.
Once the above criteria has been met, please ship to David Scott Company, 2 Master Drive, Franklin, MA 02038
Note: Refunds are for the value of the product(s) being returned. Shipping will not be credited and the return shipping is at your expense. Please allow up to 3 weeks for the credit to be processed.